Refund policy

Lost Packages

If your package is confirmed lost in transit, we will replace your order. The customer will be responsible for the shipping cost of the replacement order.

Please contact us if you believe your package has been lost so we can review the shipment and determine the appropriate next steps.

Damaged or Missing Items

If your order arrives damaged or an item is missing from your package, please contact us. We will replace damaged or missing items at no additional cost to you.

Returns & Exchanges

We do not accept returns or exchanges at this time. All sales are final.

If there is a problem with your order, such as a damaged or missing item, please contact us so we can assist you.

Questions?

If you have any questions regarding your order or this shipping policy, please contact us at illusbyjo@gmail.com. We’re happy to help!