Shipping Policy

Thank you for shopping with us! Please review our shipping policy below before placing your order.

Processing Time

All orders are currently processed within 8–12 business days (Monday through Friday), excluding weekends and holidays.

Please note that processing times are estimates and may change depending on circumstances, including order volume, product availability, holidays, unexpected delays, or other situations that may affect fulfillment. We appreciate your patience and understanding.

Domestic Shipping (Within the U.S.)

We offer domestic shipping via USPS or UPS. Available shipping options will be displayed at checkout.

Free shipping is available on U.S. orders over $60 USD.

Once an order has been shipped, delivery times are determined by the carrier and are separate from our processing time.

International Shipping — Temporarily Paused

International shipping is currently paused until further notice.

Due to ongoing changes in international customs requirements, tariffs, import procedures, and product and packaging regulations, we are temporarily unable to offer international shipping while we review the requirements that apply to orders shipped outside the United States.

This includes significant regulatory changes affecting shipments into the European Union, including:

EU Customs Reform: The European Union is implementing changes to its customs framework for e-commerce imports, including changes affecting low-value shipments and how customs duties are assessed and collected.

Packaging and Packaging Waste Regulation (PPWR — Regulation (EU) 2025/40): The EU's new packaging regulation introduces requirements concerning packaging placed on the EU market, including packaging composition, recyclability, labeling, waste management, and other compliance obligations. The PPWR generally applies beginning August 12, 2026.

Because international regulations can vary by country and continue to change, international shipping will remain paused while we evaluate the applicable customs, tariff, packaging, and compliance requirements.

We hope to offer international shipping again in the future and appreciate the patience and understanding of our international customers.

Lost Packages

If your package is confirmed lost in transit, we will replace your order. The customer will be responsible for the shipping cost of the replacement order.

Please contact us if you believe your package has been lost so we can review the shipment and determine the appropriate next steps.

Damaged or Missing Items

If your order arrives damaged or an item is missing from your package, please contact us. We will replace damaged or missing items at no additional cost to you.

Returns & Exchanges

We do not accept returns or exchanges at this time. All sales are final.

If there is a problem with your order, such as a damaged or missing item, please contact us so we can assist you.

Questions?

If you have any questions regarding your order or this shipping policy, please contact us at illusbyjo@gmail.com. We’re happy to help!